Postage & returns
We post to the UK, as well as Europe and USA with all of our products. If you would like an item sent to you from another country please get in touch.
We aim to get all 'in stock' items sent out within 2 working days Weekdays only excluding UK Bank Holidays.
UK Shipping charges
Purchases under £100 are a standard fee of £4.95
£100 - £149 will be £10 per postage.
Over £150 will be FREE postage.
Mode of delivery depends on the size of the parcel - we use Royal Mail for most items, but for bigger orders will use couriers. If you need your order quickly, or if you have a preference for a courier please let us know.
For European Deliveries.
Purchases under £50 are a fee of £5.00
Under £100 will be £10 per postage.
Over £100 will be £25 per postage.
Customers in Europe, please note, for smaller packages we use Royal mail to all European countries, which is untracked. if you are concerned about the reliability of the postal service in your location, we may be able to sort out a tracked option for you if you would like to cover this cost. Just get in touch.
For USA Deliveries.
Purchases under £50 are a fee of £6.00
Under £100 will be £16 per postage.
Over £100 will be £40 per postage.
Customers in USA, please note, for smaller packages we use Royal mail, which is untracked. if you are concerned about the reliability of the postal service in your location, we may be able to sort out a tracked option for you if you would like to cover this cost. Just get in touch.
For the Rest of the World
We would be happy to look into shipping to your country if you would like to get in touch before ordering for costs email@example.com
If you are not happy with your ordered items, don’t worry you can return them to us within 30 days of purchase. You assume return shipping costs unless we’ve made a mistake or an item is faulty in its original packaging. We advise you send your return with a service that provides proof of delivery, as we can’t refund a return if we haven’t seen it!
Refunds will be paid using the original payment method.
All our products have been checked for quality control but if you find your product is faulty please let us know. This does not include damage that is caused by accident, misuse, wear and tear, or failure to follow care instructions. If your child has got into the creative spirit with the actual product – we cannot replace this, as it is not faulty. Sorry. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price or repaired for resale.
Please return your items to
C/O GG Steels,
Please contact us with any queries / comments you may have on firstname.lastname@example.org